Write Off Reversal Throws Error for Accounts Having Two Billing Profiles

(Doc ID 2351850.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Accounts Receivable (AR)

When attempting to do writeoff reversal on multiple billinfos, the following error occurred:

As seen above, during write off reversal, it is searching for another billing profile (example 358576644433 in above snippet) and throwing error.

Steps to reproduce:

  1. Create account having two billinfos
  2. Certain due items are pointing to one billinfo
  3. Then  execute write off using bulk utility and /item/writeoff is created and due is written off
  4. Then, from testnap, execute write off reversal using opcode PCM_OP_AR_REVERSE_WRITEOFF with below input flist which will produce the error :
    0 PIN_FLD_POID POID [0] 0.0.0.3 /account 322443563874 0
    0 PIN_FLD_PROGRAM_NAME STR [0] "ReverseWriteOffAccount"

Cause

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