CSS Accounts With Multiple Services Only Show Usage For The Active Service
(Doc ID 2351904.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Customer Self Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
OUCSS 126.96.36.199 + MDM 188.8.131.52:
** Data Description:
OUCSS user is associated with two premises:
Premise A - service ended on 12/28/2017
Premise B - service started on 12/19/2017
A bill produced on 12/27/2017 includes usage (kwh) for both premises (which is correct since both were active).
In OUCSS, the View Usage graph only shows the active service at Premise B. Premise A is not shown.
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