CSS Accounts With Multiple Services Only Show Usage For The Active Service

(Doc ID 2351904.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.

Goal

** Configuration:

OUCSS 2.1.0.2 + MDM 2.1.0.3:

** Data Description:

OUCSS user is associated with two premises:

Premise A - service ended on 12/28/2017
Premise B - service started on 12/19/2017

A bill produced on 12/27/2017 includes usage (kwh) for both premises (which is correct since both were active).

** Question:

In OUCSS, the View Usage graph only shows the active service at Premise B. Premise A is not shown.
 

Solution

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