Customer Order Dispatch Outbound From SIM Fails To Process In RIB

(Doc ID 2351912.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

Customer Order Dispatch Outbound from SIM Fails to process in RIB.

Steps To Recreate:

Pre-requisites for the Customer Order in SIM:

   a) Picking required for Cust Order = NO
   b) Reserve customer order inventory upon receiving = Yes
   c) Auto-Pick on Receive - Transfer Delivery = Yes

1) OMS sends Customer Order Information to SIM and RMS
2) RMS creates Store to store transfer for customer order fulfillment
3) Sourcing location in SIM dispatches CO-related transfer to Fulfilling store
4) Fulfilling Store receives transfer
5) At fulfilling store, using customer order management module, user selects the customer order for which transfer was received and dispatches it.

Changes

 

Cause

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