Infinite Spinner Running Longer Than 30 Seconds in 11.3 Experience Manager

(Doc ID 2353082.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

Version
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11.3

Problem Description
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The customer uses ToolsAndFrameowrks 11.3 version with the following latest patch.
  "Patch 27066709: RFI 1st Word In Phrases Appears To Be Cached On Keyword Redirects."

The customer is experiencing performance issue with Experience Manager.
- They see the infinite spinner while working in Experience Manager. (see infinity_spinner.png) While they see the spinner they inspected the page saw the request "/ifcr/sites/<app_name>/pages.1.json?peek=1&showPrivileges=1" (see infinity_spinner.png). Any query made in a new browser runs much longer than 30 seconds.


Cause

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