My Oracle Support Banner

Unable To Add Contact Preference On Account (Doc ID 2353558.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

OUAF/FW - Oracle Utilities Framework

CCB  2.5.0.2.0 / FW 4.3.0.2 version

Unable to add contact preference on account

When we click on the the button Add Contact Preference button it opens an UI where Delivery Types and person contact are mandatory , but the UI doesn'r build the drop down list it's blank ,so we are unable to add the Contact Preference.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.