Unable To Correct Fix 'ITEM_STATUS_REQ' Error From ReSA Front End For Tran_type='VOID'

(Doc ID 2353651.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Retail Sales Audit - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

Unable to correct fix 'ITEM_STATUS_REQ' error from ReSA front end for tran_type='VOID'

From the source system a transaction was pushed to ReSA with item_status as null.In ReSA while saimptlogi tried to consume the transaction, a row was inserted in the table sa_error with the error 'ITEM_STATUS_REQ'.
When tried to correct the item_status from ReSA front end through the screen transaction detail 'satrdtl' for transaction type 'VOID',sub transaction type 'VOID' we have corrected item_status as 'Voided'.
After refreshing by using REFRESH_ERROR button the error 'ITEM_STATUS_REQ' still existed.

When transaction type is VOID, not being able to correct the error 'ITEM_STATUS_REQ' by setting ITEM_STATUS = 'Voided' from ReSA front end.

Clear steps to Reproduce

1) Create a RTLOG file with item_status as null and tran_type=void and sub_tran_type as "void"

2) Run sasydycr for the business date

3) Run sagetref

4) Run saimptlogi

5) Run saimptlogfin

Notice that sa_error has the error 'ITEM_STATUS_REQ'

6) ) Correct the status to "voided" from "error"

7) Click on refresh errors

8) Still notice that sa_error has the error

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms