Error: "Unable To Connect To Database" When Attempting to Login to P6 Professional and Starting SQL Server Service Fails With "The system cannot find the file specified."

(Doc ID 2354256.1)

Last updated on FEBRUARY 23, 2018

Applies to:

Primavera P6 Professional Project Management - Version 17.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, the following error occurs:

ERROR
-----------------------
Unable to connect to database.

Further more, the following error was noted in the windows event viewer when trying to start the SQL Server:

The system cannot find the file specified.

Changes

 The Drive Containing the SQL Server Files was locked by encryption software.

Cause

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