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"getHandle Failed" Error When Opening SCADA Summary For Specific Device (Doc ID 2354467.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.0.0 version, Web Workspace

When attempting to bring up the SCADA Summary for a specific device via the Control Tool, it fails with a "getHandle Failed" error.


2018-01-23 17:00:22,481 ERROR com.splwg.oms.jbot.adapter.JBotAdapter: java.lang.RuntimeException: com.splwg.oms.util.CorbaException: CESException: [9, getHandle failed]
java.lang.RuntimeException: com.splwg.oms.util.CorbaException: CESException: [9, getHandle failed]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:370) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processCommand(CommandProcessor.java:163) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processPackage(CommandProcessor.java:284) ~[nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter$1.run(JBotAdapter.java:659) [nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter.processCommands(JBotAdapter.java:669) [nms_client.jar:?]
at com.splwg.oms.jbot.command.ExecuteActionCommand.execute(ExecuteActionCommand.java:105) [nms_client.jar:?]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:366) [nms_client.jar:?]

Cause

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In this Document
Symptoms
Cause
Solution
References


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