Error Logging in to P6 Professional Client: Exception TDBXError in Module PM.exe

(Doc ID 2354550.1)

Last updated on JUNE 28, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.3.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.3.0 and later
Primavera P6 Professional Project Management - Version 16.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, the following error occurs:

ERROR

Exception TDBXError in module PM.exe at 0000000000036207F.
SQL State: 1, SQL Error Code: 3621, Level: 0, Procedure:
POPULATE_UACCESS, Line 17
The statement has been terminated.
SQL State: 1, SQL Error Code: 512, Level: 16, Procedure:
POPULATE_UACCESS, Line 17
Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <=, >, >= or when the subquery is used as an expression.


STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 Professional.
2. Login.
3. See Error.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use Primavera P6 Professional.

Changes

 

Cause

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