Database Appears to Upgrade Successfully, But Login Shows: Expected Database Version (New Version), Current Database Version (Old Version)

(Doc ID 2354620.1)

Last updated on MARCH 01, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Upgrading the database appears to complete, but

When attempting to log in to P6
the following error occurs.

ERROR

Expected database version: PMDB,1620.0001.0001
Current database version: PMDB,1610.0001.0001

STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6
2. Log in
3. See issue

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot login to P6.

Changes

Cause

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