Some of the Pending Approvals Are Not Displayed in Workflow Routings Tab

(Doc ID 2355373.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Agile Product Quality Management - Version 9.3.2.0 and later
Oracle Agile Product Collaboration - Version 9.3.2.0 and later
Oracle Agile PLM Framework - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

Some of the Changes/PSRs still awaiting for user's approval is missing from the Workflow Routings tab

Expected Behavior

All the Changes/PSRs still awaiting for user's approval to display in the Workflow Routings tab

Steps

The issue can be reproduced at will with the following steps:

  1. Login to Web Client, and goto Workflow Routings tab. Check the list of Changes/PSRs
  2. Run Advanced Search with below queries, and compare the result. There are more results than the Workflow Routings tab

    Query 1:
    Change Order Object Search
    Approver Action Equal To Awaiting Approval And
    Approve Contains $USER
    Workflow Status Equal To $CURRENTSTATUS

    Query 2:
    Problem Service Request Object Search
    Approver Action Equal To Awaiting Approval And
    Approve Contains $USER
    Workflow Status Equal To $CURRENTSTATUS



Cause

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