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Error 'Unable to decrypt password for (name) database. Unable to locate proper decryption key' and 'Unable to resolve privileged username and password / Unable to determine PUBUSER password' When Attempting to Start the 'p6services.jar' Process (Doc ID 2355666.1)

Last updated on JULY 11, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to startup p6services.jar using external encryption keys with an AE06 encryption string stored for the private database user in the PUBUSER database table, the following errors are observed:

Unable to decrypt password for $name database. Unable to locate proper decryption key

Unable to resolve privileged username and password

Unable to determine PUBUSER password.

Changes

 

Cause

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