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Customer Center Is Not Showing Custom Error Messages (Doc ID 2355815.1)

Last updated on AUGUST 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The user wants to create a custom message in Customer Center, but it is not showing custom error messages.

EXPECTED BEHAVIOR
-----------------------
Custom error message to be displayed in Customer Center.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add error message in fm_act_pol_spec_glid.c
2. Uncomment line { PCM_OP_ACT_POL_SPEC_GLID, "op_act_pol_spec_glid" } in fm_act_pol_config.c.
3. Make and build it. Stop CM
4. Copy the new bill_pol_custom.so to the lib folder
5. See custom error message in CM.pinlog but not in Customer Center

Changes

 

Cause

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