Documaker Studio will not start after Re-Imaging Hard Drive

(Doc ID 2356856.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Documaker - Version 12.0 and later
Information in this document applies to any platform.


The user Re-imaged a PC and now the Documaker Studio executable fails with the error message:

The application has failed to start because the side by side configuration is not correct.
Please see the application event log or use the command-line sxstrace.exe tool for more detail.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms