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AIA - BRM Sync Failures (Doc ID 2358155.1)

Last updated on JULY 22, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Purpose

On : 7.5.0.11.0 version, Webservices Manager & Java EE Connector Architecture (JCA) Adaptor

This note is to clarify the reason of why transactions from Application Integration Architecture (AIA) to Billing and Revenue Management (BRM) failed in a huge count due to:
1) ErrMsg=ERR_TRANS_ALREADY_OPEN
2) ErrMsg=ERR_STREAM_EOF

This is impacting huge customer accounts at payments, adjustments, and remaining BRM interactions.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Please suggest the reason/cause for these error(s). Are both errors from the same root cause?
 
By changing the BRM connection parameters in AIA,can these errors can be overcome?
 
It is observed these errors are more in case BRM took a restart and AIA haven't. Can this be the reason?
References


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