Reactivation Of One Month Free Plan Did Not Generate Prorated Charge (Doc ID 2358777.1)

Last updated on SEPTEMBER 11, 2024

Applies to:

Symptoms

Upon reactivation of a service, no prorate item is generated and the bill on next DOM is 0.
The monthly plan purchased in the scenario should be free for the first 30 days, only. The configuration used to achieve the requirement is rate_plan.relative_start_offset = 30.


STEPS TO REPRODUCE:
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1.purchase one-month-free monthly plan (Nov 26, 2015)
2. generate next bill (dec 26, 2015) (bill1)
3.generate next bill (jan 26 2016) (bill2)
4. process payment for bill 1
5. generate next bill (Feb 26, 2016) (bill3)
6. create schedule for suspension and cancellation of service (March 08, 2016)
7. execute schedule to suspend service (March 26, 2016)
8. receive payment for bill3 (april 14, 2016) - on our system this will trigger reactivation of service as well
9. execute billing April 26, 2016

Some additional notes:
On step 8, we expect a prorate item to be generated for span april 14 - april 26 2016, but nothing is created.
On Step 9 the bill generated is 0.
On May 26, bill with 1 month's due is generated.

Cause

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