Invalid Search For Result Attribute Within The Related PSR Tab

(Doc ID 2359058.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Agile Product Quality Management - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Invalid Search Results for Event Attribute Within The Related PSR Tab.

Created a new NCR (Non-Conformance Report) and Problem Report, attached Problem Report object within the Related PSR Tab on the new NCR (Non-Conformance Report).

Invalid search results display for the Result attribute within the Related PSR Tab.

The full search result * should display all the statuses of the Problem Report (Workflow: Complaint Approval Process) but, it actually displays all the statuses of the Non-Conformance Reports (Workflow: NCMR Approval Process).

The issue can be reproduced at will with the following steps:

1. Log in to Web Client as admin
2. Create New | Issues | Non-Conformance Reports
3. NCMR-000290 ( fill in all the required fields with any of the values provided )
4. Add Workflow: NCMR Approval Process and Save
5. Create New |Issues | Problem Reports
6. COM-005300 ( fill in all the required fields with any of the values provided )
7. Add Workflow: Complaint Approval Process and Save
8. Go back to NCMR-000290
9. Click on Related PSR Tab
10. Double Click on Event attribute; null will be displayed, Click on search icon, * and Click on search icon.

The following search result is correct; displays the Non-Conformance Reports (Workflow: NCMR Approval Process) statuses.
$CURRENTSTATUS
$STATUSTYPE.CANCEL
$STATUSTYPE.COMPLETE
$STATUSTYPE.HOLD
$STATUSTYPE.PENDING
$STATUSTYPE.RELEASED
$STATUSTYPE.REVIEW
$STATUSTYPE.SUBMIT
$UNASSIGNED
Default Non-Conformance Report.Cancel
Default Non-Conformance Report.Closed
Default Non-Conformance Report.Hold
Default Non-Conformance Report.Pending
Default Non-Conformance Report.Release
Default Non-Conformance Report.Review
Default Non-Conformance Report.Submitted
NCMR Approval Process.Approval
NCMR Approval Process.Cancelled
NCMR Approval Process.Closed
NCMR Approval Process.Disposition Verification
NCMR Approval Process.Hold
NCMR Approval Process.Initated
NCMR Approval Process.QA Approval
NCMR Approval Process.Submtted to Quality

11. Double Click on Result attribute; null will be displayed, Click on search icon, * and Click on search icon.

The following search result is incorrect; displays the Non-Conformance Reports (Workflow: NCMR Approval Process) statuses instead of workflow statues for Problem Report Workflow (Workflow: Complaint Approval Process).
$CURRENTSTATUS
$STATUSTYPE.CANCEL
$STATUSTYPE.COMPLETE
$STATUSTYPE.HOLD
$STATUSTYPE.PENDING
$STATUSTYPE.RELEASED
$STATUSTYPE.REVIEW
$STATUSTYPE.SUBMIT
$UNASSIGNED
Default Non-Conformance Report.Cancel
Default Non-Conformance Report.Closed
Default Non-Conformance Report.Hold
Default Non-Conformance Report.Pending
Default Non-Conformance Report.Release
Default Non-Conformance Report.Review
Default Non-Conformance Report.Submitted
NCMR Approval Process.Approval
NCMR Approval Process.Cancelled
NCMR Approval Process.Closed
NCMR Approval Process.Disposition Verification
NCMR Approval Process.Hold
NCMR Approval Process.Initated
NCMR Approval Process.QA Approval
NCMR Approval Process.Submtted to Quality

Changes

 Upgraded Agile 9.3.1.1 to Agile 9.3.6.0

Cause

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