Error while deploying the cartridge from DS 7.3.5

(Doc ID 2359274.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Communications Order and Service Management - Version and later
Information in this document applies to any platform.


On : OSM version,

While trying to place the orders, we are receiving the following exception in the logs

java.lang.ClassNotFoundException: automation
at oracle.communications.ordermanagement.automation.plugin.AutomationPluginManager.isAutomationPluginClassAccessible(
at oracle.communications.ordermanagement.automation.plugin.AutomationPluginManager.validateAndDeployAutomationPlugins(
at oracle.communications.ordermanagement.automation.plugin.AutomationPluginManager.refresh(
at oracle.communications.ordermanagement.automation.plugin.AutomationPluginManager$1.refresh(
at oracle.communications.ordermanagement.listener.impl.RefreshListenerRegistryImpl.addListener(
at oracle.communications.ordermanagement.automation.plugin.AutomationPluginManager.(
at com.mslv.oms.j2ee.LifecycleListener$

Reproduction steps
The issue can be reproduced at will with the following steps:
1. Build and deploy OSM 7.0.3 cartridges into OSM 7.3.5

The issue has the following business impact:
Due to this issue, users cannot progress the orders


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms