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DIVArchive: Control GUI Unresponsive/Hanging/Freezing or Accept Keyboard Input Only (Doc ID 2359304.1)

Last updated on MAY 08, 2018

Applies to:

Oracle DIVArchive - Version 7.3.1 to 7.6 [Release 7.3 to 7.6]
Generic Windows

Symptoms

The control GUI is sometimes not responding to mouse actions. The mouse cursor displays as hourglass when hovering over Control GUI. Keyboard commands however are functioning correctly. The system is running fine, no requests or other operations are affected.
The issue is solved temporarily by restarting the Control GUI application.

Changes

 This issue has been reported predominantly in version 7.3.1. On isolated cases it has been reported in version 7.6

Cause

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