Adding Calls Steps to Switch Plan from Training User is not Working Correctly

(Doc ID 2359379.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.0.x and 2.3.0.1.x

Adding calls steps to switch plan from training user is not working correctly.  When adding multiple calls as a step, only some of the selected customers appear as steps and the header row is getting overwritten.

It is expected that a new step row is added for each customer that was selected in the Trouble Info display.


The issue can be reproduced with the following steps:
1. Log in as a training user
2. Create a new training switch plan.
3. Bring up the viewer to record calls.
4. From the control tool for a device with customers, select the calls button.
5. From the customer list, select the first 4 customers and save.
A dialog indicates that 4 calls were saved, but the training plan will only have the second 2 customers that you selected. The first 2 customers do not get included in the steps, and the Default header row seems to get overwritten.

Cause

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