Error When Attempting To Close a Service Order Due to Pending Circuit in Another Order

(Doc ID 2359388.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT

Metasolv throwing an Error when attempting to close Service Order # 4XXXXX

DD task is blocked and unable to close reporting Error.

ERROR

This order includes circuits which are not in the appropriate status for the circuit activity.
Another order must be completed against these circuits to change them into the appropriate status before this order an be completed.

The DD on row #98 is violating the constraint.

The order number is 4YYYYY
The circuit is 01/VLXX/17984/XXX

STEPS

The issue can be reproduced at will with the following steps:

1. In Work Queue Mgmt or in EWO Work ──► Order Summary for EWO Order 4XXXXX
2. Try completing the DD task
3. MSS throws the error message and does not allow to complete the task.

BUSINESS IMPACT

User is unable to complete the order.


 

Changes

 

Cause

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