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Team Member Mobile App Hangs On "Updating" And Does Not Display Any Data (Doc ID 2359402.1)

Last updated on MAY 04, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After signing in to the P6 Mobile app, it perpetually displays "updating" and no data is displayed.

EXPECTED BEHAVIOR

P6 Mobile to successfully load the activities.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 Mobile, see issue.


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot access the activities in P6 Mobile.

Changes

 

Cause

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