CreditNoteAutomatch is Matching Credit Note Which is Outside Tolerance With Credit Note Request

(Doc ID 2359919.1)

Last updated on FEBRUARY 18, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

CreditNoteAutomatch is matching credit note which is outside tolerance with credit note request.

Example:
1 Credit note request with 2 lines (-900), 1st Credit note with 1 line item (-300), 2nd credit note not received.
Expected Result: Credit note request should be partially matched against the credit note.
Actual Result: Credit note request was fully matched against the credit note.

Steps to Recreate:
1. Create a credit note request for two items.
2. Create a credit note with only one item.
3. Run reimcreditnoteautomatch batch.
4. Notice that credit note and credit note request are matched though they are outside tolerance.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms