CreditNoteAutomatch is Matching Credit Note Which is Outside Tolerance With Credit Note Request (Doc ID 2359919.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Symptoms

CreditNoteAutomatch is matching credit note which is outside tolerance with credit note request.


Steps to Recreate:
  1. Create a credit note request for two items.
  2. Create a credit note with only one item.
  3. Run reimcreditnoteautomatch batch.
  4. Notice that credit note and credit note request are matched though they are outside tolerance.

Example:
1 Credit note request with 2 lines (-900), 1st Credit note with 1 line item (-300), 2nd credit note not received.
   Expected Result: Credit note request should be partially matched against the credit note.
   Actual Result: Credit note request was fully matched against the credit note.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.