On Central Office Transaction Tracker, Return Transaction Ejournal has Property Name Displayed Instead of Property Value

(Doc ID 2359973.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Retail Central Office - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

On Transaction Tracker EJournal, "JournalEntry.RetrievedLabel" line is displayed for all the return transactions.

Steps to recreate:
On POS:
1. Login to POS and perform a Sale transaction on Item:4321
2. Perform Return with Receipt of the above transaction
3. Login to "Admin. F4" >> "E.Journal F2"
4. Search for the transaction
5. Navigate to Transaction tracker -> Ejournal and verify the transaction details
.............
.............
Item: 4321 (50.95) T
Onion Jacket Red
Quantity: (1) @ 50.95
Original Transaction: 011111290281
9/10/17
JournalEntry.RetrievedLabel => notice this line
Item Returned
ReasonCode: [ Customer Change Mind ]
ItemConditionCode: [ New ]
Sales: 0
.............
.............

On CO:
6. Login to CO
7. Click on "Transaction Tracker" >> "Electronic Journals"
8. Search for the return transaction in Step 2
9. Journal View
.............
.............
Item: 4321 (50.95) T
Onion Jacket Red
Quantity: (1) @ 50.95
Original Transaction: 011111290281
9/10/17
JournalEntry.RetrievedLabel => notice this line
Item Returned
ReasonCode: [ Customer Change Mind ]
ItemConditionCode: [ New ]
Sales: 0
.............
.............

Changes

 

Cause

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