Task Stuck During Amendment From The Suspended State. Task is Inside a Pivot Node Subprocess
(Doc ID 2359979.1)
Last updated on APRIL 03, 2023
Applies to:
Oracle Communications Order and Service Management - Version 7.3.5.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : OSM 7.3.5.0.3 version,
A Task is stuck during the amendment from the suspended state. The Task is inside the pivot node subprocess .
During normal processing if a task is suspended, which is in a pivot node configured subprocess. Then, during the amendment of this order, the suspended task is throwing an exception and the task gets stuck. However, the exception does not come if the pivot node configuration is removed.
ERROR
-----------------------
< com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Generic OMS exception
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processAutomationException(AutomationEventHandlerImpl.java:436)
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(AutomationEventHandlerImpl.java:181)
at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(AutomationDispatcher.java:189)
at oracle.communications.ordermanagement.eventengine.OSMInternalEventsMDB.onLocalMessage(OSMInternalEventsMDB.java:92)
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBeanAccessor.onLocalMessage(ClusterMessageHandlerBeanAccessor.java:32)
at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processLocalRequest(LocalMessageRequestHandlerImpl.java:67)
at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processRequest(LocalMessageRequestHandlerImpl.java:49)
at oracle.communications.ordermanagement.cluster.impl.DefaultBusinessRequestRouterImpl.routeRequest(DefaultBusinessRequestRouterImpl.java:78)
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(ClusterMessageHandlerBean.java:104)
at oracle.communications.ordermanagement.eventengine.OSMInternalEventsMDB.onMessage(OSMInternalEventsMDB.java:69)
at sun.reflect.GeneratedMethodAccessor776.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.communications.ordermanagement.tx.TXInterceptor.enterTransactionalMethod(TXInterceptor.java:67)
at oracle.communications.ordermanagement.tx.TXInterceptor.interceptTransactionalMethod(TXInterceptor.java:44)
at sun.reflect.GeneratedMethodAccessor601.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:101)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:73)
at org.jboss.weld.ejb.SessionBeanInterceptor.aroundInvoke(SessionBeanInterceptor.java:52)
at sun.reflect.GeneratedMethodAccessor554.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at com.sun.proxy.$Proxy342.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4775)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4170)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5627)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:666)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:348)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:333)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:54)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
Caused By: com.mslv.oms.OMSException: Generic OMS exception
at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.convertProxyException(AbstractOrderCacheManager.java:1206)
at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.loadOrderInCache(JBossOrderCacheManager.java:1934)
at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.loadOrderInCache(JBossOrderCacheManager.java:1886)
at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.getCachedOrder(JBossOrderCacheManager.java:1519)
at com.mslv.oms.handler.order.OrderViewAndData.getCachedOrder(OrderViewAndData.java:719)
at com.mslv.oms.handler.order.OrderViewAndData.getCachedOrder(OrderViewAndData.java:724)
at oracle.communications.ordermanagement.automation.message.condition.InternalEventProcessingProhibitedCondition.isAcceptTaskProhibitedByPolicy(InternalEventProcessingProhibitedCondition.java:63)
at oracle.communications.ordermanagement.automation.message.condition.InternalEventProcessingProhibitedCondition.evaluateCondition(InternalEventProcessingProhibitedCondition.java:43)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |