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Task Stuck During Amendment From The Suspended State. Task is Inside a Pivot Node Subprocess (Doc ID 2359979.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : OSM 7.3.5.0.3 version,

A Task is stuck during the amendment from the suspended state. The Task is inside the pivot node subprocess .

During normal processing if a task is suspended,  which is in a pivot node configured subprocess. Then, during the amendment of this order, the suspended task is throwing an exception and the task gets stuck. However, the exception does not come if the pivot node configuration is removed.



ERROR
-----------------------


< com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Generic OMS exception
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processAutomationException(AutomationEventHandlerImpl.java:436)
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(AutomationEventHandlerImpl.java:181)
  at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(AutomationDispatcher.java:189)
  at oracle.communications.ordermanagement.eventengine.OSMInternalEventsMDB.onLocalMessage(OSMInternalEventsMDB.java:92)
  at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBeanAccessor.onLocalMessage(ClusterMessageHandlerBeanAccessor.java:32)
  at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processLocalRequest(LocalMessageRequestHandlerImpl.java:67)
  at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processRequest(LocalMessageRequestHandlerImpl.java:49)
  at oracle.communications.ordermanagement.cluster.impl.DefaultBusinessRequestRouterImpl.routeRequest(DefaultBusinessRequestRouterImpl.java:78)
  at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(ClusterMessageHandlerBean.java:104)
  at oracle.communications.ordermanagement.eventengine.OSMInternalEventsMDB.onMessage(OSMInternalEventsMDB.java:69)
  at sun.reflect.GeneratedMethodAccessor776.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
  at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
  at oracle.communications.ordermanagement.tx.TXInterceptor.enterTransactionalMethod(TXInterceptor.java:67)
  at oracle.communications.ordermanagement.tx.TXInterceptor.interceptTransactionalMethod(TXInterceptor.java:44)
  at sun.reflect.GeneratedMethodAccessor601.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
  at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:101)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
  at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:73)
  at org.jboss.weld.ejb.SessionBeanInterceptor.aroundInvoke(SessionBeanInterceptor.java:52)
  at sun.reflect.GeneratedMethodAccessor554.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
  at com.sun.proxy.$Proxy342.onMessage(Unknown Source)
  at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
  at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
  at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
  at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
  at weblogic.jms.client.JMSSession.execute(JMSSession.java:4775)
  at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4170)
  at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
  at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5627)
  at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:666)
  at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:348)
  at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:333)
  at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:54)
  at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
  at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
Caused By: com.mslv.oms.OMSException: Generic OMS exception
  at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.convertProxyException(AbstractOrderCacheManager.java:1206)
  at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.loadOrderInCache(JBossOrderCacheManager.java:1934)
  at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.loadOrderInCache(JBossOrderCacheManager.java:1886)
  at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.getCachedOrder(JBossOrderCacheManager.java:1519)
  at com.mslv.oms.handler.order.OrderViewAndData.getCachedOrder(OrderViewAndData.java:719)
  at com.mslv.oms.handler.order.OrderViewAndData.getCachedOrder(OrderViewAndData.java:724)
  at oracle.communications.ordermanagement.automation.message.condition.InternalEventProcessingProhibitedCondition.isAcceptTaskProhibitedByPolicy(InternalEventProcessingProhibitedCondition.java:63)
  at oracle.communications.ordermanagement.automation.message.condition.InternalEventProcessingProhibitedCondition.evaluateCondition(InternalEventProcessingProhibitedCondition.java:43)









Cause

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In this Document
Symptoms
Cause
Solution
References


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