"HI-DYLO-007; Nested Exception..." Occured in 3 Different Steps of the Claims Flow Processing

(Doc ID 2360228.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.17.2.0.0 and later
Information in this document applies to any platform.

Symptoms

The issues were encountered when doing a performance test with a large volume of claims. It was reported in
- System Checks
- Pricing
- Finalize.

It is not clear what this message entails and it is difficult to reproduce.
This error has not been encountered before. In doing some performance tests, WLS has been stopped and started a number of time and the queue was also emptied.  Not sure if that is related.
Claims with this error are not processed correctly.

ERROR
-----------------------
HI-DYLO-007; nested exception is com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms