Assigned Approver On Proposal Signoff Team' Unable To Change/edit The 'Signoff Status'

(Doc ID 2360618.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Instantis EnterpriseTrack - Version 17.2 and later
Instantis EnterpriseTrack Cloud Service - Version 17.2 and later
Information in this document applies to any platform.

Symptoms

Assigned Approver in the 'Proposal signoff team' is not able to change/edit the 'Signoff Status' after the Proposal is Edited.

STEPS to verify

 

  1. Log into Instantis EnterpriseTrack as the Approver for the Demand Request (Proposal)
  2. Navigate to the Demand Request (Proposal)
  3. Click the Workflow drop-down menu and select the "Team Signoffs" option
  4. Navigate to the Edit Team Signoff Status tab
  5. Approver is able to edit their Status for Approval
  6. Navigate to the Basic Details page of the Demand Request (Proposal)
    Make an adjustment to the Demand Request (Proposal)
  7. Save the Demand Request (Proposal)
  8. Click the Workflow drop-down menu and select the "Team Signoffs" option
  9. Navigate to the Edit Team Signoff Status tab
  10. Approver is unable to edit their Status for Approval


The issue has the following impact:
Due to this issue, users cannot make adjustments to Proposals and then Approve them

Cause

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