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When Attempting to Open the Reference Tab for a Facility or Company, Receive Error, "Object reference not set to an instance of an object at prodika.Functions.GetScorecardPopupFunc(ISCRMCompanyDO Company, ISCRMFacilityDO Facility, String mode)" (Doc ID 2360726.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version 6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

While opening reference Tabs for both Company and Facility page. The issue occurring for all companies and facilities.

All of companies and facility in our site have this issue.

ERROR
-----------------------
ErrorType: Primary| ErrorCount: 1| App: SCRM| SessionId: xxx| UserId: xxx| IsNewSession: False| ServerID: xxxx | Misc: Url;/scrm/BaseForms/frmFacility.aspx|
Exception: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
  at prodika.Functions.GetScorecardPopupFunc(ISCRMCompanyDO Company, ISCRMFacilityDO Facility, String mode)
  at prodika.ctlReferences.OnPreRender(EventArgs e)
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Control.PreRenderRecursiveInternal()
  at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  at System.Web.UI.Page.HandleError(Exception e)
  at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  at System.Web.UI.Page.ProcessRequest()
  at System.Web.UI.Page.ProcessRequest(HttpContext context)
  at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
  at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


STEPS TO REPRODUCE:

The issue can be reproduced at will with the following steps:
1. Open company or facility and then click on reference tab.
2. Get error.



Changes

 

Cause

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