Error While Setting Promise to Pay Action

(Doc ID 2361075.1)

Last updated on FEBRUARY 25, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.11.0 version, Collection Manager

All promise to pay actions are in closed status in BRM, but still there were below error while setting Promise to pay action:


The issue can be reproduced at will with the following steps:
1. Create an account, generate bill
2. Move the pvt to due date of bill and run pin_collections_process so that the account enters collections
3. Invoke promise to pay on same date
4. Move the pvt due date+few sec/mints of promise to pay and run pin_collections_process

Expected Behavior:
Since account has not made any payment, it will be a promise to pay breach, the status of promise to pay action should set as completed and call PCM_OP_COLLECTIONS_REVOKE_PROMISE_TO_PAY, which cancels all outstanding payment milestones and reschedules collections scenario actions to start from the following day and updates the scenario object.

Actual Behavior:
It gives error when trying to call second promise to pay.

Changes

 

Cause

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