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API File Retrieve Fails (Doc ID 2361382.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


Customer has an API program that is retrieving a file from an item in Agile.

The error is:
com.agile.webfs.components.common.RepositoryException: The preferred file server : for current user is down. Please contact the system administrator.

In the API client, customer makes the call to retrieve the file in two different classes. When customer runs it in one class, it works just fine . When customer run it in another place, it fails .


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