API File Retrieve Fails

(Doc ID 2361382.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Customer has an API program that is retrieving a file from an item in Agile.

The error is:
com.agile.webfs.components.common.RepositoryException: The preferred file server : https://agile.XXXX.com/Filemgr/services/FileServer for current user is down. Please contact the system administrator.

In the API client, customer makes the call to retrieve the file in two different classes. When customer runs it in one class, it works just fine . When customer run it in another place, it fails .

Cause

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