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Service Point Is Not Directly Accessed By Context Menu (Doc ID 2362317.1)

Last updated on SEPTEMBER 29, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6]
Oracle Utilities Framework - Version to [Release 4.2 to 4.3]
Information in this document applies to any platform.


On : version,

 Service Point is not Directly Accessed by Context Menu

The Service Point Search window displays when attempting to search for the service point linked to an account.

The Service Point Address is already in the Dashboard. Instead of providing all of the linked Service Points, the search window displays empty
Expected Result: The Service Point Search window should display with all Service Points linked to the premise that is pospulated in the Dashboard.
(1) In the Control Central Main tab, search for Acct ID
(2) In the Control Central->Account Information tab, scroll down to the 'Service Point Information' row, click on its Context Menu and select the 'Go To SP Consumption Summary' option.
(3) In the SP Consumption Summary page, click on its Context Menu and select the 'Go To Service Point' option.
(4) A blank 'Service Point Search' window is displayed instead of displaying existing Service Point info.


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