Java Null Pointer Exception In Enrollment Requests In Production

(Doc ID 2363260.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.17.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When processing enrollment requests a large number of Null Pointer Exceptions (NPEs) are received when calling OIPA, and stop at status = "Initial".  The expected behavior is that OIPA gives an answer and OHI system proceeds with processing.  This is an intermittent issue -- it is actually working for some claims but not for others. Sometimes when a claim is reprocessed it finalizes.

ERROR
-----------------------
 ERROR com.oracle.healthinsurance.support.exception.handler.OhiExcep  tionHandlerImpl - Unexpected error occurred
GEN-PROC-ERR: Se produjo un error en el procesamiento de la solicitud; para obtener más información sobre el error busca en el registro de sucesos de "java.lang.NullPointerException"

Changes

 

Cause

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