My Oracle Support Banner

Java Null Pointer Exception In Enrollment Requests In Production (Doc ID 2363260.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.17.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When processing enrollment requests a large number of Null Pointer Exceptions (NPEs) are received when calling OIPA, and stop at status = "Initial".  The expected behavior is that OIPA gives an answer and OHI system proceeds with processing.  This is an intermittent issue -- it is actually working for some claims but not for others. Sometimes when a claim is reprocessed it finalizes.

ERROR
-----------------------
 ERROR com.oracle.healthinsurance.support.exception.handler.OhiExcep  tionHandlerImpl - Unexpected error occurred
GEN-PROC-ERR: Se produjo un error en el procesamiento de la solicitud; para obtener más información sobre el error busca en el registro de sucesos de "java.lang.NullPointerException"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.