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Generation Of Time Windows Prior To Activity Creation Date Due To Backdated Activities From The Host (Doc ID 2363728.1)

Last updated on OCTOBER 23, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Scheduler has not dispatched anything for over an hour.

Field Activities from CC&B can be 'backdated' based on the original customer sign-up date.
When these activities are sent to MWM/ORS the start of the activity time window is the original backdated date.
In extreme cases (where the start date is 12 months ago, for example) this can result in hundreds of time windows being needlessly generated in the past

 

 

Changes

 

Cause

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