My Oracle Support Banner

A Particular Assembler Application Does not Log To Log Server (Doc ID 2364114.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.0 and later
Information in this document applies to any platform.
Reported Version: 11.2

Symptoms

The requests to the live site are not written to the /logs/logserver_output/LogServer.<timestamp> files although the files are generated.
Under /logs/logserver_output directory following files exist but they are empty.
LogServer.2018_02_06.00_10_03
LogServer.2018_02_06.06_34_10
LogServer.2018_02_07.00_10_03
 
The issue does not occur with preview application.
The preview and live web apps share the "same" assembler context xml.

Ran "ps -ef |grep logserver" command and confirmed that log server for the live application is up and running. The live application's assembler.properties had the correct Log Server host/port defined.
Confirmed with telnet that the live Tomcats "can" talk to the log server over the logging port.
Downloaded the live web app and deployed to Development server.  (The only change was to change the repository.configuration.path in the assembler.properties.  ECR was also downloaded from Production.)  This web app running on Development server could write to the Production Log Server successfully.
Updated the logserverHost and logserverPort of logging_functions.jsp of JSP Reference Application and verified it could log properly using Production Log Server. 

Reproducible Steps:
Access live site and browse some categories and check /logs/logserver_output/LogServer.<timestamp> file(s).

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.