10.2.0.29e - Cannot Be Accepted - Returns Error On Successful OSC Web Service Call

(Doc ID 2365797.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.29 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.29 version, Web services

ACTUAL BEHAVIOR
---------------
Smoke tested 10.2.0.29e and found that an OSC call returns an error string in even when the web service call is successful. The error returned is as follows.

java.lang.NullPointerException

This causes our activities to fail since we are checking the error value. This is preventing us from accepting a critical patch that contains fixes to showstopper issues.
 

EXPECTED BEHAVIOR
-----------------------
Expect OSC call to return no error message (empty string) when the web service call was successful

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure a transaction that calls OSC
2. Configure a validation to have the transaction fail if an error message is returned by the OSC
3. Configure the OSC service to call a web service
4. Enter and process an activity corresponding to the transaction.
5. Even when the web service is successful, an error message is returned by the OSC call in the transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Transactions that use the OSC to call web services are failing and preventing other activities from being processed.

Cause

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