Account ID Filter is Populated with "undefined" On Refund Write Off Request Search Zone

(Doc ID 2366083.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v2. against FW v4.3.0.4, Customer Information:
Account ID Filter is Populated with "undefined" on Refund Write Off Request Search Zon.e  

Right after logging into the application, if the user accesses the Search screen, the multi-query search zone comes up with Account ID populated with "undefined" by default.

The expectation is all search filters to come up blank as always.

The issue can be reproduced at will with the following steps:
1. Navigate to "Main Menu > Financial > Refund Write Off Request > Search".
2. Ensure 'Search by' field shows Request Details option (which is the default).
3. Account ID field shows 'undefined'.

The issue has the following business impact:
Due to this issue, users cannot do the search unless they delete the "undefined" string. This additional step is unnecessary.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms