Unable To Change Password for Root Account
(Doc ID 2366250.1)
Last updated on FEBRUARY 21, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version, Customer Center
One is unable to change the root.0.0.0.1 user's password for ADMIN_CLIENT and PCM_CLIENT service.
Signal 11 error is received in cm.pinlog as shown below :
The issue can be reproduced at will with the following steps:
a. Open the root account in customer center.
b. Select File->Change password, it will pop-up to under current password, new password. Enter old password "password" and new password " password1" and entered the same "password1" in "Re-enter password".
c. And then selected "ok".
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