Unable To Change Password for Root Account

(Doc ID 2366250.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Goal

 On :  7.5.0.17.0 version, Customer Center

One is unable to change the root.0.0.0.1 user's password for ADMIN_CLIENT and PCM_CLIENT  service.
Signal 11 error is received in cm.pinlog as shown below :

ERROR :


STEPS :

The issue can be reproduced at will with the following steps:
a. Open the root account in customer center.
b. Select File->Change password, it will pop-up to under current password, new password. Enter old password "password" and new password " password1" and entered the same "password1" in "Re-enter password".
c. And then selected "ok".

Solution

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