Unable To Change Password for Root Account

(Doc ID 2366250.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


 On : version, Customer Center

One is unable to change the root. user's password for ADMIN_CLIENT and PCM_CLIENT  service.
Signal 11 error is received in cm.pinlog as shown below :



The issue can be reproduced at will with the following steps:
a. Open the root account in customer center.
b. Select File->Change password, it will pop-up to under current password, new password. Enter old password "password" and new password " password1" and entered the same "password1" in "Re-enter password".
c. And then selected "ok".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms