Oracle ReIM Performance Issue When Creating an Invoice

(Doc ID 2366376.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Oracle ReIM Application has been having performance issues around the creation of an invoice in the system. Upon creation and completion of the invoice the system consumes a large amount of resources and operates extremely slowly taking in excess of 10 minutes to SAVE and CLOSE the invoice. When save&Close button is pressed all other operations within ReIM are affected and have their performance impacted. 

Steps To Recreate:
1. Create an invoice with 1 item taking 10+ minutes.
2. When changing to Comments tab, it is very slow (taking 3+ minutes).
3. When populating items in Items tab with Default from Receipt and continue to save, it is taking a long time (eg, 3-5 minutes for 1 item line).
4. Lastly after clicking Save and Close button in order to the whole invoice, it is very slow taking 10+ minutes to save the whole invoice with 1 detail line.

Changes

 

Cause

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