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Services With ITems And No Usage Errors (Doc ID 2366951.1)

Last updated on OCTOBER 03, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.6.0.1.0 [Release 2.5 to 2.6]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and BillingReplace this with note box text.

On : 2.5.0.2.0 version, RT - Rates

Services With ITems and no usage errors

The issue we are having is that when a service has an item, usage and the item have to be returned. If an item only in returned (in a situation where no usage is associated with the item) CCB produces the following error: No UOM/TOU/SQI received in service quantity list for seq %1. User also get the error below when trying to view the usage tab

ERROR:

SYSUSER - 574815-5399-1  2018-01-03 17:26:56,821 [[ACTIVE] ExecuteThread: '12' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG (descriptor.sql.BasicExtractor) Found [No UOM/TOU/SQI received in service quantity list for seq %1.] as column [MESSAGE5_169_0_]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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