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Error: com.primavera.common.exceptions.InvalidCredentialsException: Login Failed Due To Invalid User Name" When Logging Into P6 Professional Using P6 Pro Cloud Connect (Doc ID 2367510.1)

Last updated on MARCH 22, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional using P6 Pro Cloud Connect, the following error occurs in the P6WebAccess log for the p6procloudconnect server.

ERROR
-----------------------
com.primavera.common.exceptions.InvalidCredentialsException: Login failed due to invalid user name or password.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch P6 Professional
2. Select the alias for the P6 Pro Cloud Connect and enter username and password
3. Issue occurs

Cause

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