Record Selection Cartridges Throw 'Error: Unable to retrieve record information'
(Doc ID 2367953.1)
Last updated on JULY 01, 2020
Applies to:Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.
We are seeing "Error: Unable to retrieve record information" when we try to load a record spotlight rule that has already had products configured and saved within XM.
This happens on any of our record selection cartridges, like Boost/Bury rules or a Horizontal/Vertical Spotlight rule.
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