Record Selection Cartridges Throw 'Error: Unable to retrieve record information'

(Doc ID 2367953.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

We are seeing "Error: Unable to retrieve record information" when we try to load a record spotlight rule that has already had products configured and saved within XM.
This happens on any of our record selection cartridges, like Boost/Bury rules or a Horizontal/Vertical Spotlight rule.

Cause

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