Duplicate Events Logged From Web Call Entry

(Doc ID 2367972.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.1.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.1.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

When entering calls via Web CallEntry, duplicate calls can be created if the operator clicks the Submit button multiple times.


The issue can be reproduced at will with the following steps:
1. Have a system that is under heavy load (such as a storm)
2. In Web CallEntry, fill out a call information.
3. Rapidly and repeatedly press Submit.
4. Check WorkAgenda for multiple incidents.

Cause

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