Exporting Workbench Users Errors Out with "There were errors while exporting passwords"

(Doc ID 2370447.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

When using the export_users.sh(bat) script as below, an error is being thrown while exporting user passwords from the Workbench.

/export_users.sh --config ../conf/export_users.properties --admin-user <admin> --admin-password <password> --output usersdata.json

Application logging logs an error like:

 

Cause

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