SOA SGG Is Not Sending Interrogation Response To MDM

(Doc ID 2370926.1)

Last updated on MARCH 16, 2018

Applies to:

Oracle Utilities Smart Grid Gateway Adapter for Itron OpenWay - Version 2.2.0.1.0 and later
Information in this document applies to any platform.

Symptoms

SOA SGG is not sending Interrogation Response to MDM

When we trigger interrogation from MDM to ITRON via SOA SGG we give a 6 hours interrogation window, ITRON will get request from MDM so it collects all the reads and reply back to MDM in 6 hours. There is StatusChangeListener service which is timing out after 6 hours. SOA suppose to send response to MDM as 'Completed' but this is not happening as it sits there as 'WaitingResponse'. Until MDM receives 'Completed' as status the next interrogation will not start.

Changes

Cause

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