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ClassNotfFoundException in Account Auto Pay with Change Handler (Doc ID 2371080.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On : version, OTH - Other Bugs

ClassNotfFoundException in Account Auto Pay with Change Handler. 

After upgrading environments from to, noticed that we are not able to:

  - Add new Auto Pay record on any Account.
  - Modify an existing Auto Pay on any Account.

due to a system error:

  Caused by: java.lang.ClassNotFoundException: com.splwg.base.api.program.standard._ ._ .Record C T

After further analysis, discovered that the exception is caused by an issue the CM change handlers are associated with Account Auto Pay. That is, if any kind of Change Handler is added to Account Auto Pay, the ClassNotFoundException error occurs.

In order to verify this:

  - We also tried to replace our current CM Change Handler with an empty Change Handler on Account Auto Pay and we got the same error as above.
  - When the CM change handler is removed the Account Auto Pay functions without errors.


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