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Slots Returned But MWM Gives "Cost Allocation Too High" In Response When Trying To Book With Shifts Having Multiple POUs (Doc ID 2372327.1)

Last updated on OCTOBER 03, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.3.0.2.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.2.0.3.13 version, System Wide

Get slots returns slots but MWM gives "Cost allocation too high" in response when trying to book the appointment.

The following has been observed:

1. If the shift has multiple POUs attached to it, and get slots, the shift is returned as available even if the slot request is during the time of the POU
2. When trying to book the job for that shift, it gives response "Cost allocation too high"

Changes

 

Cause

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