LDAP User Shows in Preview Screen but Do Not Get Sync by Running Refresh User From LDAP Directory (Doc ID 2372920.1)

Last updated on JANUARY 24, 2024

Applies to:

Symptoms

Actual Behavior

User who was added to the user group used for the LDAP Group Filter does not get sync by running Refresh User from LDAP directory. However, user shows up in Preview screen

Expected Behavior

LDAP user to be sync to Agile immediately after running Refresh User from LDAP directory

Steps to Reproduce

The issue can be reproduced at will with the following steps:

1. Login to Java Client as admin user, Server Settings > LDAP and configure LDAP so that user who is in AGUSER group will be sync to Agile
2. Login to WebLogic admin console, and configure LDAP
3. From Java Client, goto User Settings > Users, and Run Refresh User from LDAP directory, and confirm all the users who is in AGUSER group is sync
4. In the LDAP server, pick exiting user who is still not in AGUSER group, and add the user to this group
5. From Java Client, goto Server Settings > LDAP, and run Preview. See the user can be previewed
6. Goto User Settings > Users, and run Refresh User from LDAP directory. User does not get sync to Agile

Changes

Cause

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