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Users Unable to Login to P6 Professional with Error: TCVirtualTable.RefreshAppend: TASKPROC: Access violation at address 0000000000E92D30 in module 'PM.exe' (Doc ID 2374047.1)

Last updated on MARCH 27, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.10.1 and later
Primavera P6 Professional Project Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, the following error occurs:

ERROR
-----------------------
Exception EAccessViolation in module PM.exe at 0000000000A92D30.
TCVirtualTable.RefreshAppend: TASKPROC: Access violation at address 0000000000E92D30 in module 'PM.exe'.
Read of address 0000000000000038.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch P6 Professional.
2. Attempt to login.

Changes

The initial import of the affected project XER completed with an undisclosed error.

Cause

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