After Posting Comment On Payment/Reversal the Page Is Not Auto-refreshed (Doc ID 2374714.1)

Last updated on MARCH 17, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR:

After posting comment on payment/reversal window from Billing Care GUI, the page is not auto-refreshed when comment posted


EXPECTED BEHAVIOR:

The comment posted on payment/reversal page should be auto-refreshed when comment posted.

STEPS TO REPRODUCE:

Step 1: Post payment to an account
Step 2 : Open a payment from BCUI under newsfeed
Step 3: Post a comment to the payment
Step 4: Reverse the payment
Step 5: Post a comment under Reversal section
Step 6: Comments are not visible (not getting auto refreshed)
Step 7: Comments are visible when we close and open the payment dialog once again

Changes

There are no noted changes in the environment, product, account or hardware that might trigger the problem.

Cause

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