P6 Team Member Login Error: "The Requested Page Was Either Not Found or You Do Not Have Access to It" and Team Member Log Error: "Fatal error: An Error Has Occured. SubSystemFacade Object Is Not Available for DB Id 1"
(Doc ID 2374750.1)
Last updated on JULY 29, 2021
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 18.104.22.168 and later
Information in this document applies to any platform.
When attempting to login to P6 Team Member, the following error occurs:
The requested page was either not found or you do not have access to it.
In the WebAccessLogs the following error can be seen:
- ERROR com.primavera.tm.authentication.P6AuthenticationConnector ?:? tm_authenticate_user_error$@#Fatal error: An Error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration.
com.oracle.pgbu.teammember.security.p6.P6LicenseException: tm_authenticate_user_error$@#Fatal error: An Error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration.
The issue can be reproduced at will with the following steps:
1. Login to P6 Team Member
2. Note error
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